Sunday Independent – Telecoms providers and customer service

I cannot say for sure that Irish telecoms providers have the worst customer service in the world. But, to borrow a line from Brian Clough, they are in the top one.

I was not shocked by the thousands of interactions I received on a tweet sent earlier last week about the treatment of customers by Eir, Ireland’s largest telecommunications company.

I have experienced the frustration myself. If a week is a long time in politics, then attempting to switch from one telecoms service provider to another in this country can feel like a lifetime.